Quote: “Honor Begets Honor, Trust Begets Trust”
—Henry L. Simson

Who Is NextStep:

Our company contains teams of vetted claims professionals focused on providing efficient and effective claims handling assistance. We practice team leadership focused on creating “A Culture of Honor” within our professional teams. This leadership model has proven to return a consistent and reliable quality product our clients expect to be provided to their customers. We encourage and expect a teachable and trainable professional atmosphere needed to adapt to the consistent changes in the challenging claims handling profession.

Quote: “The strength of the team is each individual member. The strength of each member is the team”
—Phil Jackson

NextStep Values:

Relationship: Our first and primary value is the healthy maintenance of our professional relationships with our clients and within our teams. Our leadership is designed to hear and communicate their needs for support towards the end goal of providing a high level of excellence in assisting our clients’ customers. Our teams’ priority is continued training, leadership oversight, exampled accountability, unconditional integrity, and fair compensation.

Quality: Our teams are expected to provide a high level of professionalism and quality to our clients’ customers. We train, encourage, and expect our teams to utilize the most modern technology, innovations, and software to increase their productivity and performance. Our leadership is expected to be in constant communication with their teams to identify areas for growth, improvement, accountability, encouragement, and personal work relative needs. Our leadership is constantly monitoring our team’s performance with our clients’ informed consent to ensure a high-performance level.

Communication: Our teams are expected and encouraged to maintain a consistent line of communication with our leadership. Our teams’ thoughts and opinions are valued and communicated to all our leadership and to our clients. Timely and accurate claim documentation is required of all our teams and monitored by our leadership.

Trust: Integrity and honesty is the foundation of our teams. Trust is the result of the commitment to this foundational application. We prepare an environment that makes it a natural evolution of trust between our clients, teams, and our customers.

Quote: “The only source of knowledge is experience.”
—Albert Einstein

NextStep Experience:

Our team’s leadership consists of individuals with decades of experience of all lines of claims handling experience in multiple claims handling environments. We utilize this experience to assist in training and equipping our vetted teams of claims professionals to prepare them to assist our clients with their customers. Our teams communicate directly with our clients continually to utilize their expertise and relationship with their customers to become an extension of the product they have been contracted and expected to provide.